Store Policy
Store Policy & Terms of Service
Welcome to Pilgrim Goods Shop. By browsing and purchasing from our store, you agree to comply with and be bound by the following store policies.
Order Cancellations & Modifications
If you need to change or cancel your order, please contact us within 6 hours of placing it. Once an order enters the processing and international shipping pipeline, it can not be canceled, modified, or redirected.
Customs, Duties, and Taxes
Pilgrim Goods Shop is not responsible for any customs fees, import duties, or taxes applied to your package by the destination country. All fees incurred during or after shipping are the sole responsibility of the customer.
Lost or Undelivered Packages
We are responsible for ensuring your package leaves our fulfillment center safely. However, we cannot be held liable for delivery failures caused by:
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incorrect or incomplete addresses provided by the buyer.
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Packages marked as "Delivered" by the local postal courier but claimed to be missing by the buyer.
Customer Support
Our support team is dedicated to providing clear communication and solving any issues. For any inquiries regarding orders, tracking, or billing, please reach out to us exclusively via our official e-mail. We aim to respond within 24 to 48 business hours.
Payment Methods
- Credit / Debit Cards