Store Policy

Welcome to Pilgrim Goods Shop. These policies are designed to provide a clear, fair and reliable shopping experience.

By placing an order through our website, you agree to the terms described below.

Product Information

We make every reasonable effort to present our products accurately, including descriptions, features, dimensions, compatibility information and images.

Colors may appear slightly different depending on your screen settings. Any material difference, defect or incorrect item received should be reported to our support team under our Shipping, Delivery & Refunds Policy.

Prices and Currency

All prices displayed on our website are in U.S. dollars unless otherwise stated.

Applicable discounts must be entered or applied during checkout. Discount codes cannot normally be added to an order after it has been completed.

Any applicable sales tax will be calculated and displayed during checkout when required.

Secure Payments

Available payment methods are displayed during checkout.

Card payments are processed securely through Stripe. Pilgrim Goods Shop does not directly store your complete card information.

Your order is not considered paid until the payment provider confirms successful authorization.

Order Confirmation and Acceptance

After placing an order, you will receive an order confirmation email. This confirms that we received your order but does not guarantee fulfillment if:

The selected product or variant becomes unavailable.
Payment cannot be verified.
The shipping address is incomplete or outside our supported delivery area.
The order is identified as potentially fraudulent.
A material pricing or product information error occurred.

If we cannot fulfill your order, we will contact you and issue a full refund for any amount already paid.

Order Changes and Cancellations

We will make every reasonable effort to accommodate requests received before fulfillment begins. Once an order has entered processing or has shipped, changes and cancellations may no longer be possible.

If an unexpected fulfillment delay prevents us from shipping within the stated timeframe, we will provide an updated estimate and an opportunity to cancel the unshipped order for a full refund.

Shipping and Delivery

Shipping times, tracking information, delivery issues, replacements and refunds are governed by our Shipping, Delivery & Refunds Policy.

Customers are responsible for providing a complete and accurate shipping address. If you notice an address error, contact us immediately.

We cannot guarantee address changes after fulfillment has begun, but our team will make every reasonable effort to help.

Promotions and Discount Codes

Promotional offers:

Apply only during the stated promotional period.
Cannot be exchanged for cash.
May not be combined unless expressly stated.
Must meet any published minimum purchase or product eligibility requirements.

Pilgrim Goods Shop reserves the right to correct or cancel a promotion created or displayed in error. Any affected paid order will be refunded if it cannot be fulfilled under the advertised terms.

Fraud Prevention

To protect customers and the store, some orders may be reviewed before fulfillment.

We may request reasonable verification, decline a transaction or cancel and refund an order when there is evidence of unauthorized payment, fraudulent activity or a material checkout error.

Customer Support

For questions about products, orders, tracking, payments or refunds, contact us through our official Contact page.

We aim to respond within 1–2 business days. Providing your order number will help us assist you more quickly.

Policy Updates

We may update these policies as our products, fulfillment network and services evolve.

The version displayed on this website at the time of purchase will apply to that order, except where applicable law requires otherwise.