Shipping, Delivery & Refunds

At Pilgrim Goods Shop, we believe a good shopping experience includes clear expectations, reliable tracking and helpful support whenever you need it.

Shipping Destinations

We currently offer free standard shipping on all orders delivered within the United States. No minimum purchase is required.

Processing and Delivery Times

Most orders are processed within 1–3 business days, excluding weekends and holidays.

Standard delivery typically takes 7–15 business days after your order has shipped. The expected total time from order placement to delivery is approximately 8–18 business days.

Depending on the product and availability, your order may ship from one of our domestic or international fulfillment partners.

Delivery dates are estimates. If we are unable to ship your order within the stated processing period, we will contact you with an updated estimate and give you the option to continue waiting or cancel the unshipped order for a full refund.

Order Tracking

Once your order ships, you will receive an email containing your tracking information.

Please allow up to 3 business days for tracking updates to appear after receiving your shipping confirmation.

If you ordered more than one product, your items may arrive in separate packages. You will never be charged additional shipping fees for split shipments.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will make every reasonable effort to accommodate your request before fulfillment begins. Once an order has entered processing or has shipped, we may no longer be able to change or cancel it.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or different from what you purchased, contact us within 30 calendar days of delivery.

Please include:

Your order number and the email address used at checkout.
A clear photo of the product, packaging and shipping label.
A short photo or video showing the problem, when applicable.

Once the issue is verified, you may choose between a free replacement or a full refund for the affected item.

In most approved cases, returning the damaged or incorrect product will not be necessary. Please do not send any item back unless our support team provides specific return instructions.

Missing or Undelivered Orders

If your tracking has not updated for an extended period or your order has not arrived within the expected delivery window, please contact us so we can investigate.

When a shipment is confirmed as lost or undeliverable, we will provide an appropriate resolution, which may include a free replacement or a full refund.

For packages marked as delivered but not found, please first check around the delivery location, with household members or neighbors, and contact the carrier. If the package is still missing, contact us within 7 days of the delivery scan and we will assist with the investigation.

Change-of-Mind Returns

Because our products are shipped through a distributed fulfillment network, we are currently unable to accept returns solely due to change of mind, personal preference or an incorrectly selected product option after the order has shipped.

Please review product specifications, compatibility information, colors and selected options carefully before completing your purchase.

This limitation does not affect your eligibility for a replacement or refund when an item is damaged, defective, incorrect, missing or not delivered.

Approved Refunds

Approved refunds are issued to the original payment method. After processing, please allow approximately 5–10 business days for the credit to appear, depending on your bank or payment provider.

Need Help?

If you have a question about your order, contact our support team through our official Contact page. We aim to respond within 1–2 business days.